Cancellation Policy
SECTION 1 - Your Right to Cancel
Please see our returns policy here.
If you wish to return a product which is faulty please refer to clause 15.
1.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134. You can cancel an Order at any time before you receive your Payment Confirmation. After your Payment Confirmation is received, subject to clause 5.3, you have a legal right to cancel an Order which begins on the date of the Payment Confirmation and ends 14 days following the day after you receive your Products (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
1.2 Should you wish to cancel your order; you must write to us in one of the following ways:
(a) By post. Simply write to us at our contact address, including your name, address, phone number, order number and signature..
(b) By email. Email us at support@dsavltd.co.uk. Please provide your name, home address, details of the Order and, where available, your phone number and email address.
1.3 You will not have the right to cancel your Contract if the goods you have ordered are:
(a) bespoke (i.e. made to order);
(b) audio or video recording or computer that has been unsealed;
(c) digital downloads once you have begun to download the digital content.
1.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
1.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
1.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using the goods prior to cancellation).
SECTION 2 - Cancellation by Us
2.1 We reserve the right not to process your order if:
(a) we have insufficient stock to deliver the goods you have ordered;
(b) we do not deliver to your area; or
(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
2.2 If we do not process your order for the above reasons, we will notify you by e-mail and will credit your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
SECTION 3 - Your Right to Reject the Products if the Products are Faulty
3.1 If you have any questions or complaints about the Products, please contact us. You can contact us by telephoning our customer service team at 01933 322042, by writing to us at Distributed Sound & Video Ltd, Unit 80, Enterprise Centre, Michael Way, Warth Park, Raunds, Northamptonshire, NN9 6GR or support@dsavltd.co.uk or by using our live chat.
3.2 The statutory rights summarised below are in addition to any manufacturer’s warranty which is offered with your Products, such warranties will vary from Product to Product. If you have an issue with the Products, you can choose whether to seek a remedy under the manufacturer’s warranty or your statutory rights.
3.3 This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
3.4 The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your goods your legal rights entitle you to the following:
(a) up to 30 days: if your item is not as described, not fit for purpose or not of satisfactory quality, then you can get a refund;
(b) up to six months: if a faulty item cannot be repaired or replaced, then you are entitled to a full refund, in most cases; and
(c) if you experience a fault after six months, you may still be entitled to a repair or replacement, or, if that does not work, a partial refund. This will depend on the expected life of your product and the duration of the manufacturer’s warranty; and will only apply for a maximum of six years.
3.5 For more information about returning Products, see our Returns Policy.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
(a) if your digital content is not as described, not fit for purpose or not of satisfactory quality, you are entitled to a repair or a replacement;
(b) if the issue cannot be resolved, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get a partial or full refund; and
(c) if you can show that a fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.