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Please find the details of our privacy policy below:

1.1   Distributed Sound & Video is committed to preserving the privacy of every visitor to our Website. Please read this privacy policy to understand how we use and protect the personal information that you provide to us. All references in this privacy policy: to our "Website" refer to the Distributed Sound & Video website at  to "we", "us" and "our" refer to Distributed Sound & Video; and to "you" and "your" are to you, the user.
2.1   When you visit, register, or purchase products from our Website you may be asked to provide certain information about yourself including your name and contact details. We may collect additional information about you from correspondence that you send to us and about your usage of our Website.
2.2   Distributed Sound & Video respects the concerns of users regarding the security and privacy of any confidential information that may be provided by the user in the proper use of the Website. Our collection of your personal information is for Distributed Sound & Video's purposes only. Unless required to do so by law, we will not disclose any customer information to any third party without your consent.
 2.3    By registering on this Website, sending an e-mail to us or by purchasing products from our Website, you consent to the collection, use and transfer of your personal information in accordance with the terms of this privacy policy, and to the extent permitted by applicable law.
2.4   Your information will enable us to supply you with information, products or services that you have requested when accessing our Website. We may also use your personal information for the following purposes:    
(a)   to send you details of other services, products, offers or promotions in respect of our Website;
(b)   to contact you for your views on our products and services;
(c)   to notify you about important changes or developments to our Website or services;
(d)   to understand the interests and buying behaviour of our Website users.
    We will also use and analyse information collected, including information from your IP address, so that we can administer, support, improve and develop our Website and our services.
2.5   We may contact you by post or, if you have given us the appropriate details, by telephone, or by e-mail in respect of your order and, if you have opted-in, in respect of marketing communications. You may unsubscribe from receiving marketing communications from us at any time by e-mailing us at clearly stating within your e-mail that you wish to unsubscribe from this service, or by clicking the 'Unsubscribe' link at the bottom of any email you receive from us.
2.6   If we enter into a joint venture with, or we are sold to, or are merged with another business entity or our assets are purchased by another company, your personal information may be disclosed to our new business partners or owners and used for the same purposes for which we use them.
2.7   We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or to locate anyone posting any defamatory, obscene or otherwise illegal material onto our Website. We may also disclose information to protect us in respect of legal or contractual obligations.
    Further information about the use of Cookies on our website can be found here.
3.1   The information you provide to us will be held on our computer system.  We will take reasonable steps to ensure that data transmitted electronically to Distributed Sound & Video via the website, or otherwise, and stored Distributed Sound & Video  is not accessed by unauthorised third parties in accordance with the requirements of the Data Protection Act 1998.  The User accepts the risk that data transmitted electronically to Distributed Sound & Video via this website or otherwise may be intercepted before reaching Distributed Sound & Video or accessed via the Distributed Sound & Video data storage by unauthorised third parties and may be exploited unlawfully by such third parties.  Therefore Distributed Sound & Video does not warrant or guarantee the security of information which is provided by the customer.
3.2   We will only retain your information for a reasonable period or for so long as either you or legislation permits. We reserve the right to retain certain customer information for a period of 6 years from the date of your last interaction with us via our Website as this may be required for business reporting purposes. 
4.1   Distributed Sound & Video will process any personal information that it collects in accordance with the Data Protection Act 1998. If you have an enquiry or wish to access personal information collected from you via this website, please contact:
    Or write to: Distributed Sound & Video Ltd
46 Ashby Drive
NN10 9HH
    Under the  Data Protection Act 1998 , you have a right to request a copy of the information we hold about you. Distributed Sound & Video will provide you with a legible copy of the personal information it holds and to which you are entitled, upon request. This will be sent to you within 40 days of your request - although Distributed Sound & Video will require proof of your identity before supplying the information. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
5.1   Third party websites which are accessible via our Website are subject to that party's privacy policy and terms and conditions. You should therefore consult the privacy policy of that third party website provider for more information on their personal data collection policies. This privacy policy does not apply to, and we cannot control the activities of, third party website providers.  
6.1   If you are aged 16 or under, please get your parent/guardian's permission before you provide personal information to our website. Users without this consent are not allowed to provide us with personal information.
7.1   We reserve the right to change this privacy policy in the future and any changes will be posted on our Website and, where appropriate, sent to you by e-mail notification.  Continued use of this service will signify that you agree to any such changes. The privacy policy was last updated on 11th October 2012.
    If you have any questions about our Privacy Policy or the information we hold about you, please contact us: 
    By email:
    Or write to us at:
Distributed Sound & Video Ltd
46 Ashby Drive
NN10 9HH


A cookie is a small file that helps track your use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to help you shop our website more effectively. By using traffic log cookies to identify which pages are being used this helps us improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. - we do not store personally identifiable information in our cookie data.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. You can choose to accept or decline cookies. Please be aware that disabling cookies on your browser will reduce your ability to shop online with dsav. We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website. To learn about how change the cookie settings for your browser please see our 'Managing Cookies' section.


To make full use of the online shopping and personalised features on dsav your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.  By using the website you are consenting to the use of cookies outlined in this privacy policy.

This privacy policy sets out how Distributed Sound & Video Ltd uses and protects any information that you give Distributed Sound & Video Ltd when you use this website. Distributed Sound & Video Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Distributed Sound & Video Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  To view our full Privacy Policy please click here.


What we collect

We may collect the following information:

contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers 


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.



You can manage the cookies that you allow on your computer through the internet browser that you use.

Mozilla Firefox 15.x

Start Mozilla Firefox.

From the Tools menu, select the Options.

Alternatively, from the Firefox menu on the top left, select the Options.

Click the Privacy tab.

From the Firefox will drop-down, select the Use custom settings for history.

Tick the Accept cookies from sites and Accept third-party cookies check-boxes.

Click the OK button.


Google Chrome 21.x

Start Google Chrome.

Click the wrench icon on the top right.

Click the Settings tab.

Click the Show advanced settings link.

In the Privacy section, click the Content Settings button.

Tick the Allow local data to be set (recommended) radio-button.

Click the OK button.


Internet Explorer 8.x

Start Internet Explorer.

From the Tools menu, select the Internet Options.

Click the Privacy tab.

Click the Advanced button.

Tick the Override automatic cookie handling check-box.

Tick the Accept radio-buttons in the First-party Cookies and Third-party Cookies sections.

Click the OK button.


Safari 5.x

Start Safari.

Click the cogwheel icon on the top right.

Select the Preferences.

Click the Privacy tab.

In the Block Cookies section, tick the Never radio-button.


Further information about cookies

If you'd like to learn more about cookies in general and how to manage them,

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website.
Please note that we're not responsible for the content of external websites.


Links to 3rd party websites

When you visit dsav you may notice some cookies that aren't related to dsav. If you go on to a web page that contains embedded content, for example from YouTube, or if you take the opportunity to 'share' dsav content with friends through social networks such as Facebook and Twitter - you may be sent cookies from these websites. 

Once you have used these links to leave our site, you should note that we do not have any control over that other website or the setting of these cookies. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Please check the third-party websites for more information about their cookies and how to manage them

Controlling your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, you may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 46 Ashby Drive Rushden Northamptonshire NN10 9HH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you'd prefer to restrict, block or delete cookies from Ebuyer, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Need help? Please call us on 0330 043 2143 or email us at or Technical Help

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